Got a question? Hopefully we've answered it below, but if not get in touch and we'll help ya out!
Do you ship to New Zealand or any countries outside of Australia?
Due to increased shipping costs, we have paused shipping to New Zealand.
We currently only offer Stubble Shave subscriptions in Australia. We are working hard to be able to expand into other countries! Drop us an email at firstname.lastname@example.org if you want to see Stubble Shave in your country!
Can i pause, cancel or skip my subscription?
Of course you can - Stubble Shave subscriptions are designed to work and evolve with you and your life! In your account you can skip or cancel your delivery up to a week before your next shipment date.
We suggest skipping your subscription if you have a few too many blades spare or are reducing the amount you shave slightly! Skipping will mean you are not charged for and sent your next delivery, and will pick right up on your following delivery.
If you decide Stubble is no longer for you, you can cancel your subscription altogether!
Can i change the frequency of my subscription?
Of course! Change the frequency between on 1 month, 2 month or 3 month subscription options in your account. Changes made less than a week before your subscription date will be taken into account for the following subscription.
How do i trust your sustainable?
We've highlighted our sustainability policyHERE. You can read through all the elements of our business that we have made fully sustainable, and those that we are working on!
Oops, there was no funds in my account when you attempted to process my subscription, what should I do?
We'll try again! Just top up your account and we'll automatically process the payment again in a day or two. If there's any issues with payment, please email email@example.com.
Is it just for women?
No - absolutely not! We’re a firm believer in if a product works for you, then use it regardless of gender! However, when designing Stubble Shave we wanted to solve problems that those who identify as female (us, our family, friends and colleagues) face when looking for shave solutions, hence our branding being slightly more geared towards women in general! If you don’t identify as female and think Stubble looks like the shave system for you, we strongly encourage you to give it a go - and we’d love to hear your feedback!
I have an issue with my product?
We take the quality of our products very seriously! If you have any issues please email firstname.lastname@example.org and we’ll get back to you asap.
Can i return my Stubble Razor?
We don't accept returns unless the product is faulty or damaged. If you have a faulty product please send details and images to email@example.com .
You can read more on our returns policy HERE
My delivery/subscription hasn't arrived?
You should receive a tracking email from Aus Post when your order ships. If you don’t or there is an issue with your parcel arriving, please let us know at firstname.lastname@example.org.
See more on delivery at HERE